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Our client is a global leader in providing technology-leading products and services (...)
Our client a global leader in providing technology-leading products, systems and services to the worldwide construction industry!
They are looking for new team members to play an integral part in our digital transformation journey.
Email Support Specialist – Adobe
As company whose identity is innovation, our client is investing hugely in digital transformation!
That means you not only have all benefits of a huge cooperation but also the opportunities in a start-up within environment.
As an Email Support Specialist you going to serve as 1st level support.
You to troubleshoot and solve technical issues.
Issue like data files, issue logs, workflows, etc.
You will use Adobe Campaign Standard and Adobe Experience Manager.
Monitor ServiceNow tickets queue and inbox for emails that need immediate attention and resolution.
Not only create and test email templates in Adobe Experience Manager and Adobe Campaign Standard, but also create training video on new features and train new market users on Adobe Campaign Standard.
Customized real-time reports and email campaign statistics using Adobe Campaign Standard.
You also create UAT plans in JIRA for feature roll-outs, research client issues/process defects which leads to resolutions.
Maintain operational functionality of email marketing solution.
Bachelor’s degree or equivalent business experience.
Minimum one year experience required in: Adobe Experience Manager, SOAP & Rest API.
In order to interact with other upstream/downstream systems Message Center.
This includes Real Time/Batch email/SMS functionality.
Ability to: Take requirements and build email templates using pre-built components.
Configure/publish templates for use in campaigns & troubleshoot workflow issues and bugs.
Strong functional proficiency in campaign orchestration and marketing automation.
Strong communication (verbal, written, presentation) skills in English