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Our client is a global leader in providing technology-leading products and services (...)
Senior SOCIAL MEDIA MANAGER (CUSTOMER SUCCESS)
As a company whose identity is innovation, they investing hugely in digital.
That means you have not only all benefits of a huge cooperation but also the opportunities to work in a start-up within’ environment.
You will build and lead the ‘customer success’ sub-team in global social platforms team.
The customer success team will develop & in close collaboration with global/regional/local counterparts.
Test, improve and scale strategies & initiatives pointed at solving customer problems.
This involves creating an environment in which colleagues across the globe engage with customers.
In a fast, proactive and authentic way, ensuring fast response times and ultimate customer satisfaction as well as providing 24/7 on-demand solutions like chatbots & tutorials.
You and your team will be responsible for developing scalable and measurable solutions for social platforms and their operators across the world.
Profound experience with social customer service & crisis management are crucial success factors.
6+ years professional social media marketing experience – social customer service experience a must!
Ability to develop visionary, yet achievable strategies as well as determination to see the implementation through to the end – hands on mentality a must!
A proactive, honest and self-reliant personality, critical thinking, pragmatic, and superb project management skills – preferably scrum certified. Strong team player with excellent stakeholder management skills and a determination to build bridges between the physical and digital marketing & sales world! Professional communication skills in verbal and written English!
You believe in CUSTOMER SUCCESS? Then apply!